13th May, 2017 A CME of 2 contact-hour on “Introduction to Hospital Quality Management” was arranged by Prime Institute of Public Health at Peshawar Medical College on May 13, 2017.
The speaker, Dr.Muhmmad Fazal Zeeshan, holds a PhD and Masters in Health Management and Policy from USA. He is a Fulbright alum and has significant research and practical experience with healthcare quality improvement and patient safety.
Considerable number of physicians, clinical managers, and academic staff, head of the departments and allied health professional from leading public and private hospitals, medical schools, and social and developmental sectors attended the session.
The speaker highlighted the fundamental objectives of health systems. He described the basic quality concepts in healthcare in details. The speaker brought light on micro and macro quality dimension in healthcare. He also explained the concept of Gravin’s product, Parasuraman’s service and Basu’s organization quality dimensions in healthcare.
During the session a small activity to identify quality needs for a model village healthcare facility was also performed.
Later in the session, the facilitator explained how to use Donabedian’s Model for examining and assessing healthcare quality and mark out the basics of clinical quality improvement.
Pre and post assessment of the participants was done for evaluation purpose. The participants acknowledged the efforts made throughout the session and the importance of this session in their academic and practical career. At the end of the session, CME certificates of participation were distributed among the participants.
